pwin Privacy Policy

1. Information We Collect

When you use the pwin platform, we collect certain information in order to operate your account and deliver the service. The categories of data we collect include:

• Account information: Your name, email address, date of birth, username, and password created during registration.
• Identity and eligibility data: Documents or details provided to verify your age (18+) or identity when required.
• Payment and transaction information: Deposit amounts, withdrawal requests, transaction history, and the payment method used. All financial activity on pwin is processed in Philippine Peso (₱ PHP).
• Device and browser data: IP address, browser type and version, operating system, device type, and screen resolution collected automatically when you access the platform.
• Usage data: Pages visited, game sessions accessed, session duration, click events, and navigation paths within the platform.
• Communications: Messages or queries sent to the support team, including support ticket content and response history.

We collect only the information that is reasonably necessary to operate accounts, process transactions, and improve the platform experience for Filipino players.

2. How We Use Your Information

The information collected by pwin is used for the following purposes:

• To create and manage your player account and authenticate your login.
• To process deposits and withdrawals in Philippine Peso and maintain accurate transaction records.
• To verify your age and eligibility to use the platform in compliance with our Terms and Conditions.
• To provide customer support and respond to your queries or account-related requests.
• To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other security risks.
• To improve the platform's features, performance, and content based on aggregated usage patterns.
• To comply with applicable legal obligations, including record-keeping requirements and regulatory reporting where applicable.

pwin does not use your personal information to send unsolicited marketing communications without your prior consent. Any communications sent to registered players are limited to account-related notices and service updates.

3. Cookies and Tracking

The pwin platform uses cookies and similar browser-based technologies to maintain session continuity, store login state, and collect usage analytics. Cookies are small text files stored on your device by your browser.

• Session cookies: Required for the platform to function correctly. They expire when you close your browser.
• Persistent cookies: Used to remember preferences and keep you logged in between visits, subject to your browser settings.
• Analytics cookies: Used to understand how players navigate the platform so we can improve usability. These do not identify you personally.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect your ability to log in or use certain platform features. pwin does not use third-party advertising cookies or behavioural tracking for external ad networks.

4. Data Storage and Security

Your personal information is stored on secured servers. pwin implements technical and organisational measures to protect account data from unauthorised access, loss, or disclosure. These include access controls, encryption for sensitive data in transit, and regular security reviews.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials confidential. If you suspect your account has been compromised, contact the pwin support team immediately at [email protected].

We retain personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, compliance, or dispute resolution purposes. When data is no longer needed, it is securely deleted or anonymised.

5. Sharing Data with Third Parties

pwin does not sell your personal information to third parties. We may share limited data with the following categories of service providers strictly as required to operate the platform:

• Payment processors: To facilitate deposits and withdrawals in Philippine Peso. These providers operate under their own privacy and security obligations.
• Game content providers: Game session data may be shared with licensed game providers to enable gameplay and resolve technical disputes.
• Legal and regulatory authorities: We may disclose information when required to do so by applicable law, court order, or regulatory requirement.

Any third party that receives data from pwin is required to handle it in accordance with applicable data protection standards and is not permitted to use it for unrelated purposes.

6. Your Rights as a User

As a registered player on pwin, you have the following rights regarding your personal information:

• Access: You may request a summary of the personal data we hold about you.
• Correction: You may request that inaccurate or incomplete information be corrected.
• Deletion: You may request that your personal data be deleted, subject to our legal obligations to retain certain records.
• Account closure: You may request the closure of your pwin account at any time by contacting support.

To exercise any of these rights, contact the support team at [email protected]. We will respond to verified requests within a reasonable timeframe. Note that some requests may be limited where data retention is required by applicable law or active dispute resolution.

7. Protection of Minors

The pwin platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that an account has been registered by or on behalf of a minor, that account will be suspended and any associated data will be reviewed and deleted in accordance with our account policies. If you believe a minor has accessed the platform, please notify us immediately at [email protected].

8. Policy Updates and Contact

This Privacy Policy may be updated periodically to reflect changes in platform operations, applicable law, or data handling practices. When material changes are made, the updated policy will be published on this page with a revised effective date. Continued use of pwin after updates are published constitutes your acceptance of the revised policy.

For any questions about this Privacy Policy, your personal data, or how to exercise your rights, please reach out to the pwin support team:

• Email: [email protected]
• Support page: FAQ

You may also review our Terms and Conditions and Responsible Gaming page for additional information about how we operate the platform for players in the Philippines.